FAQ

Thank you for making a great choice of considering Teaffani Catering for your upcoming function!!!
Below are some information, things that you should know and some reminders to ensure smooth event flow.

  • Important Information

    All functions are treated equally special, we have categorized customer events based on the type of service requested.

    Time
    • Service team will arrive 30 minutes or earlier before the function starts. Time is case to case basis.
    • PIC will give customer a call prior to arrival.
      PIC will give customer a call if there’s a need to do early set up.
    Work Permit & PIC
    • Please provide work permit form or work order from the building management of the venue.
    • We will provide the supervisor contact number 1 or 2 days before the event date.
    Other Important Details

    Kindly advise us of the details as follow:

    • The time the venue/office operates.
    • Provide us the Person in charge or person on standby of the venue contact details.

     

    Please give us a call if there is any clarification or question on the above mentioned.

  • Buffet Service

    Manpower

    Manpower to be provided will be based on the helper quantity the customer requested.
    It is best if the quantity will be based on Teaffani Sales team’s recommendation to ensure smoothness of the service flow.

    Helpers Task

    Helpers will be assigned to do tasks from Teaffani Headquarters preparation to onsite preparation and until the event is finished. Helpers follow Teaffani SOP.

    Our buffet attendants will
    • Ensure that there is food on the buffet and will refill if necessary.
    • Do the clearing to ensure that the area is tidy and no plates, cups or utensils scattered.
    • The team will start to slowly pack up and clear 30 minutes before the end of the function to remove some equipment and empty trays.

  • VIPs & VVIPs

    Helpers Task
    • Waiters to focus on serving VIPs / VVIPs only
    • Waiters to standby on additional requests
    • A different waiter to do the clearing on the VIP
    • Advisable is 1 waiter per 1 VVIP
    • 1 waiter per 1 to 2 VIPs for smoother flow
    Additional Service

    Please let us know in advance to avoid any delays on providing the service.

    On the spot requests

    (Please note that additional charges may apply)
    Ex. Serving additional drinks or serving another area in the venue.
    Please be advised that the service will be slower than expected since manpower is just enough to perform service per our service team’s service delivery SOP.

  • Tray Service (Butler Pass Service)

    Manpower

    Manpower to be provided will be based on the helper quantity the customer requested.
    It is best if the quantity will be based on Teaffani Sales team’s recommendation to ensure smoothness of the service flow.

    Helpers Task

    Helpers will be assigned to do tasks from Teaffani Headquarters preparation to onsite preparation and until the event is finished.

    On the spot requests

    (Please note that additional charges may apply)
    Ex. Serving additional drinks or serving another area in the venue.
    Please be advised that the service will be slower than expected since manpower is just enough to perform service per our service team’s service delivery SOP.

    It is best to follow what is recommended when it comes to helpers quantity?

    As an experienced caterers, we have faced a lot of scenarios, good and bad. Factors that shall be considered when deciding on the helpers/server quantity:

    • Area
    • How far is the work station from the actual event venue?
    • How many areas has to be served?
    • Quantity of food and drinks to be served
    • Any VIPs or VVIPs?
    • A chef and kitchen crew services has to be rendered to do food plating, food presentation and garnishing.We avoid impromptu requests that are beyond our scope as much as possible.
    Additional Service

    (Please note that additional charges may apply)
    Please let us know in advance to avoid any delays on providing the service.

    Briefing / Zoning / Area Assignment
    • Enough clean space to serve as our Team’s work station is necessary since all food will be prepared and plated in this area.
    • Our team will have a briefing before the function starts to discuss about zoning the area / waiter assignments.

    “It will be best if you can join the briefing to ensure that all tasks and information will be well cascaded and expectations are set.”

  • Service / General

    Are you Halal caterer?

    We are in the midst of our Halal application. We are observing Halal practices and we get our supplies from Halal certified suppliers only. All our food are prepared and cooked by our Muslim chefs.

    What are included in the package?

    The package is inclusive of complete buffet line set up (table, skirting, table top cloth), Chafing Dish, High & Low arrangement, melamine plates and cups, stainless steel forks and spoons, disposable serviettes, condiments, food tags, artificial flowers and festive theme decorations (for festivities), set up time and clearing time.

    Can I get furniture FOC like guest tables and chairs?

    As much as we want to provide furniture without extra cost, we regret that we cannot as of the moment as we have a third party supplier for the furniture. Please contact our Sales Team to inquire about the prices.

    How Many Buffet Lines do I need?

    The number of buffet lines depends on the number of guests, food and the size of the venue area. You may contact our sales team so we may advise you.

    Is there a minimum pax requirement and surcharge?

    Yes. Depending on the packages you would take.

    Can you come over and have a look at my event venue?

    Yes, we can arrange and send one of our Event Supervisors to visit the venue after you have confirmed your booking reservation. Our Event Supervisor will advise you of the buffet set up and things that you need to know to make the event flow smoothly.

    Can I pack my left over food after the event?

    To ensure safety of our guests, we discourage our clients to take home left over food. Although we maintain food quality all throughout the function by heating and keeping it warm, we highly recommend that the food be consumed within 3 to 4 hours from the delivery time. We wouldn’t want to risk of having our customers be admitted or hospitalized due to eating spoilt food. The company will not be held responsible for any concerns related to food poisoning and food contamination if it is due to consumption of take home left overs.

    Do you provide food tasting?

    Yes, we do. Each tasting will follow the selection listed in our package menus only. If you would like to taste an item outside of your package, there will be an additional charge. You need to schedule an appointment for your tasting at least with 1 month in advance.

    Tastings are available Monday through Friday on working hours. We do not schedule tastings on the weekends. We do charge for tasting. Price will be based on the menu price x 4 Pax and there’s a handling charges of RM 100 & must be paid in cash, check, or online transfer in advance.

    Once decided to proceed with our service, for spending above RM8,000 on F&B, 2 pax food tasting charges will be returned as a rebate to the catering cost; for spending above RM 15,000 on F&B, 4 pax food tasting charges will be returned as a rebate to the catering cost.

    Do we have to sign a contract before the tasting?

    Teaffani will arrange tasting of your food choices before you sign a contract, but as mentioned, it has a cost.

    Why is there a handling charge of RM 100?

    As we are a 100% catering company, our kitchen operate exclusively just for scheduled food tasting thus the handling fee. However, there will be a rebate as mentioned above. Kindly be informed that it is not required to sign the contract before the tasting; however we do require payment up front for the cost of the tasting. The food tasting venue will be held at our gallery.

    Should you wish to have more than one food tasting session, the 2nd tasting session shall be charged in full with no rebate.

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